Frequently asked questions
Answers to what guests ask most – from booking to check-out.
Before you book
How do I book?Send an enquiry through the availability page or e-mail us with your dates and party size. We confirm availability and rates, then hold the booking on your confirmation.Booking
What is included in the rate?The whole furnished property, beds made up, towels, and use of the kitchen and appliances. The rate is confirmed in writing before you pay.Rates
How do I pay?Payment is arranged at booking confirmation; card payment is available and the confirmation sets out the amount and timing.Payment
Can I change or cancel?Changes and cancellations follow the terms agreed at booking – see our terms page for the notice periods that apply.Changes
What time is check-in?An arrival window is agreed when you book; check-out is by midday unless arranged otherwise.Arrival
Are the homes suitable for children?Yes – holiday houses in particular are set up for families. Tell us ages when you book and we will suggest the best fit.Families
Do you take long stays?Yes – temporary stays over several weeks are arranged according to location and availability, with rates quoted for the period.Long stays
Which areas do you cover?The collection changes with availability – send us your location and we will confirm what is currently open there.Locations
Registered in England & Wales · Company No. 11042473 · RAE Holdings Ltd operates furnished residential properties for short-term stays and holiday accommodation.
© 2026 RAE Holdings Ltd